Privacy Policy

Draft updated: August 14, 2026

This Privacy Policy explains how Downloader Software ("SSvid", "we", "our", or "us") handles information when you use the SSvid applications, website at ssvid.app, and related online services (collectively, "SSvid"). It should be read together with our Terms of Service.

1. Our privacy approach

SSvid is designed to keep downloaded media, the download library, and most product preferences on your device. Some features still require network requests or third-party services. We describe those cases below instead of claiming that all activity remains local.

• Data minimization: We aim to process only the information reasonably needed to provide, secure, support, and improve SSvid.
• No sale of personal data: We do not sell or rent personal information to advertisers or data brokers.
• Purpose limits: We use information for the purposes described in this Policy, not to build advertising profiles from your downloads.

2. Information normally kept on your device

Depending on your settings and operating system, the Application may store the following locally:

• Your downloaded files, download history, media library, output paths, and processing state.
• Application preferences, download presets, and local feature settings.
• Clipboard content inspected while Clipboard Radar is enabled.
• Browser session data and cookies used for sources that require you to sign in.
• Local license state and device-bound activation information.

Local storage does not mean that a feature is completely offline. For example, requesting a source URL exposes the request, IP address, and ordinary network metadata to that source and its infrastructure. Remote preview, update, license, AI, payment, and diagnostic features can also transmit information as described below.

3. Information that may be processed or transmitted

3.1 Core network requests

To analyze or download a URL, SSvid and its components contact the source website and related media hosts. Those services receive the URL and ordinary connection data such as your IP address, user agent, request time, and any source cookies that you choose to use. SSvid may also contact our services to check for updates, validate licenses, recover purchases, and protect service integrity.

3.2 Clipboard Radar and remote previews

When Clipboard Radar is enabled, the Application inspects newly copied text locally to identify likely media links. When SSvid requests a remote preview or source metadata, the copied URL may be sent to the source website, an oEmbed endpoint, or another metadata provider needed to produce that preview. You can disable Clipboard Radar and paste a link manually.

3.3 Product analytics and operational events

Current builds may send limited product and operational events, such as application open, paste, search, download, playback, feature use, application version, operating system, locale, timestamps, and an installation or device identifier. We use this information to understand reliability, adoption, abuse, and product performance. We do not use these events to create advertising profiles.

3.4 Download errors, crash reports, and diagnostics

When an operation fails or the Application encounters an error, current builds may send technical information to our backend or error-monitoring provider. Depending on the code path and information available at the time, a report may include:

• Application version, operating system, architecture, locale, and device or installation identifier.
• Error messages, stack traces, breadcrumbs, feature state, request metadata, and recent application logs.
• The affected URL, source domain, output type, or file-related metadata needed to diagnose the failure.

Downloaded media files are not intentionally attached to routine analytics or crash reports. Diagnostic data can nevertheless contain personal or source-specific information, so review logs before voluntarily sending them to support.

3.5 AI features

If you use an AI-assisted feature, your prompt, conversation, selected context, and technical metadata needed to provide the feature may be sent through our backend to the AI provider used by the current build. Do not submit confidential information, credentials, private media, or personal data that is not needed for the request.

3.6 Purchases, subscriptions, and licenses

When you purchase, activate, restore, or manage a plan, we and the payment provider identified at checkout may process your email address, selected plan, price and currency, transaction or invoice reference, payment status, billing period, country or tax information, license state, and device identifier. The payment provider, not SSvid, handles full card numbers, card security codes, and other raw payment credentials.

3.7 Support communications

If you contact us, we process the information you provide, such as your name or email address, purchase reference, issue description, screenshots, attachments, and logs. Please remove information that is not needed to resolve the request.

3.8 Website and security logs

The Website and its infrastructure may process standard server and security logs, including IP address, user agent, requested page, timestamp, response status, and security signals. The Website may use local browser storage for theme and interface preferences and essential cookies or storage for security and basic operation. We do not currently use advertising pixels or session-replay tools on the public landing site.

4. Why we process information

We process information to:

• Provide downloads, previews, AI features, updates, licenses, billing, and support requested by you.
• Authenticate purchases and enforce plan, device, security, and abuse-prevention limits.
• Diagnose failures, maintain compatibility, improve performance, and develop product features.
• Protect users, SSvid, and third parties from fraud, misuse, security threats, and rights violations.
• Comply with accounting, tax, consumer-protection, legal, and dispute-resolution obligations.

Where applicable law requires a legal basis, processing may be necessary to perform our agreement with you, support our legitimate operational and security interests, comply with law, or act on your consent. Where consent is required, you may withdraw it prospectively, subject to processing that is necessary to provide a feature you request.

5. Service providers and recipients

Information may be shared with service providers only for the functions they perform, or when required by law. Depending on the feature you use, recipients can include:

• Payment providers, including Stripe or the provider identified at checkout, for payment and billing operations.
• Sentry or another configured diagnostics provider for error monitoring and crash analysis.
• Google or another configured AI provider for AI-assisted features you invoke.
• GitHub for release distribution and update hosting.
• Cloudflare for content delivery, TLS, security, bot filtering, and DDoS protection.
• Source platforms, media hosts, and metadata providers when SSvid requests a URL, preview, or media selected by you.
• Professional advisers, authorities, or counterparties where reasonably necessary for legal compliance, security, fraud prevention, or a business transaction subject to appropriate safeguards.

These providers process information under their own terms and privacy notices. Their availability and identity can change as the product evolves.

6. Your controls

• You can disable Clipboard Radar and use manual paste instead.
• You can avoid AI features if you do not want prompts or selected context sent to an AI provider.
• You can remove locally stored downloads, history, browser sessions, and settings using available product or operating-system controls.
• The Application may provide analytics or diagnostic preferences. Essential update, license, payment, security, source, and support requests still occur when needed for a feature you request.

Controls apply to the categories described by the current Application interface. We are continuing to align all operational analytics and diagnostic paths with those controls; this Policy does not represent that every technical report is presently governed by one global switch.

7. Retention

• Local data: Remains on your device until you delete it, clear the relevant feature data, or uninstall the Application.
• License and account records: Kept while needed to provide the plan, restore purchases, prevent abuse, handle support, and satisfy legal obligations.
• Payment records: Kept as required for transaction completion, refunds, chargebacks, accounting, tax, fraud prevention, and legal compliance.
• Analytics and diagnostics: Kept only for a period reasonably needed for security, reliability, trend analysis, debugging, and legal claims, subject to provider configuration.
• Support records: Kept while needed to resolve the request, maintain an appropriate support history, and meet legal obligations.

Retention can be extended when information must be preserved for security, fraud, dispute, litigation, or legal reasons. We may retain de-identified or aggregated information that no longer reasonably identifies a person.

8. Your privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, withdrawal of consent, or a portable copy of certain personal data. You may also have the right to complain to a competent data-protection authority.

Send requests to [email protected] with the subject "Privacy Request". We may need to verify your identity and may retain information where required by law, security, fraud prevention, transaction records, or legal claims. Information stored only on your device must be managed by you using the Application or operating-system controls.

9. International processing

SSvid and its service providers may process information in countries other than the one where you live. Where required, we use contractual or other recognized safeguards for international transfers. Third-party source websites also process requests under their own locations, terms, and privacy practices.

10. Security

We use reasonable technical and organizational measures appropriate to the nature of the information we handle. No software, device, or network transmission is completely secure. You are responsible for securing your device, account credentials, browser sessions, recovery information, and downloaded files.

11. Children

SSvid is not directed to children under 16. We do not knowingly seek personal data from a child under 16 without legally valid authorization. If you believe a child has provided personal data to us, contact support so we can review the matter.

12. Changes to this Policy

We may update this Policy when the product, providers, or law changes. We will publish the effective date and provide additional notice or obtain consent where required for a material change. Changes apply prospectively.

13. Contact

For privacy questions or requests, contact [email protected]. The operator's verified legal name, service address, and any locally required privacy contact details will be added before this Policy is published as a new effective version.